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WELCOME

Welcome to WAK-9 Training, Daycare, and Boarding! Our clients have frequently asked questions about our different training, boarding, and daycare options. Please read on to see what all the barking is about! 

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WAK-9 Training Summer Operations & Reservation Information 2026 

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As we head into the summer season, our daycare, boarding, Board N’ Train, and training services begin ramping up quickly. We wanted to provide important information for all current and future clients so expectations are clear going into our busiest time of year.

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Deposits & Reservations

Full payment for all services is required at the time of reservation setup through Gingr. Summer scheduling fills rapidly, and last-minute cancellations or no-shows create significant disruptions to business operations and staffing.

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The good news? Gingr allows you to schedule and pay for reservations anytime — whether it’s 7 PM or 3 AM. Once submitted, reservations are reviewed and confirmed during normal business hours (7 AM – 5 PM).

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**NO DROP IN DAYCARE OR BOARDING WILL BE ACCEPTED. RESERVATIONS REQUIRED. **

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Vaccination Requirements

All dogs attending daycare, boarding, or training at our facility are required to have current:

• DHLPP

• Bordetella

• Rabies

These vaccinations must be completed prior to your reservation. Oregon state regulations require these vaccinations for boarding and daycare facilities.

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Client Agreements & Reservation Information

Each reservation type includes a specific client agreement through your Gingr portal. Whether your reservation is for:

• Boarding

• Board N’ Train

• Daycare

• Private Training

…you may receive different agreements and informational sheets based on the service selected.

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These agreements outline:

• Expectations during your dog’s stay

• Required training tools or equipment

• Food and medication instructions

• Reservation-specific policies

• Service details and FAQs

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We strongly encourage all clients to regularly log into their Gingr portal to review and sign all required documents before arrival.

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Cards on File & Cancellation Policy

A card on file is required for all reservation types. This does NOT mean you are limited to paying by card — we still accept:

• Venmo

• Cash App

• Cash

• Check

The card on file simply allows us to manage cancellations, no-shows, or incidental charges if necessary.

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Please note:

Deposits are non-refundable and are retained in the event of cancellations or missed reservations. Cancellations or no shows directly impacts business operations and staffing.

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Facility Walk-Throughs & Appointments

Due to increased summer volume, all facility walk-throughs are now by appointment only.

Because we work with dogs of all temperaments — including aggressive and behavioral cases — we must safely relocate and secure dogs before allowing visitors into certain areas of the property.

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For the safety of our clients, staff, and dogs:

• Please do not arrive for walk-throughs without a scheduled appointment

• Walk-in clients will be scheduled for a future appointment time

• No immediate tours will be provided upon walk-up arrival

 

Please continue reviewing service information, our FAQs below, and policies here and Gingr portal so your reservation process remains smooth and efficient.

WAK-9 Training

1323 NE Brown Drive, Madras, OR

928-699-6905

This website is owned and operated by WAK-9 Training. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Dog Training Services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of WAK-9 Training. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

To the maximum extent permitted by applicable law, in no event shall WAK-9 Training.  be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, WAK-9 Training  assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein

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Any products purchased through the website or in person are refundable if damaged or not up to product specification and can be exchanged for a new item. Fulfillment/shipping of items will occur within 7 days of when the items have been made available and are in stock. You will be notified of shipment/items available. Any training/boarding cancellations within twenty-four (24) hours of the day of service will incur a 50% cost of the service normally rendered. No show for services will incur the full amount of services that were to be rendered.  

 

WAK-9 Training is not a shelter and is not able to accept any animals for rehoming. If you are unable to rehome your animal, please reach out to your local shelters for assistance. 

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